Returns & Refunds Policy

1. Return Window

You have 30 calendar days from the date you receive your wooden tray to request a return.

2. Return Eligibility & Product Condition

To be eligible for a refund, returned items must:

• Be in original, unused condition without food stains, cuts, or water immersion damage.
• Be packaged securely in original packaging or equivalent protective box to prevent transit damage.
• Include proof of purchase (order confirmation email or order number).

3. Return Process (Step-by-Step)

1. Contact Support: Email artemaderaes@outlook.com with your Order Number and reason for return.
2. Receive Instructions: We will provide return confirmation and authorization details within 24 hours.
3. Post the Package: Ship your item using a tracked courier service to our Madrid return address below.

4. Physical Return Address

5. Return Shipping Responsibility

If the return is due to a defect, transit damage, or an incorrect item sent, ArteMadera.es will cover 100% of return postage costs or dispatch a free replacement. For voluntary customer returns (change of mind), the customer is responsible for the return postage cost.

6. Refund Method & Timelines

Once your return is received and inspected at our workshop (usually within 1–2 business days of arrival), a full refund will be processed to your original payment method. The credit typically reflects on your bank or card statement within 3 to 5 business days.

7. Contact Information

For any return or refund assistance, please contact us directly:

Email: artemaderaes@outlook.com | Phone: +34 687 68 12 95