Privacy Policy

1. Data Controller & Business Information

The data controller responsible for personal information processed on ArteMadera.es is:

2. Information We Collect

• Order & Customer Information: When you purchase a wooden tray, we collect your name, billing address, shipping address, email address, and phone number to fulfill and dispatch your physical order.
• Payment Processing: Transactions are securely handled by encrypted, PCI-DSS Level 1 compliant payment gateways (Shopify Payments, Stripe, PayPal). ArteMadera.es never stores or accesses your full credit card numbers.
• Customer Inquiries: Messages, emails, and details submitted via our contact form or customer support channels.
• Device & Usage Information: Basic IP address, browser type, and essential cookies necessary for cart operations.

3. How Information Is Used

We process personal data strictly to:

• Handcraft, pack, dispatch, and track your purchased wooden trays.
• Communicate with you regarding order confirmations, updates, or customer service requests.
• Comply with Spanish and EU legal, taxation, and accounting record-keeping requirements.
• Prevent fraudulent transactions and protect website security.

4. Third-Party Services & Data Sharing

We never sell, rent, or trade customer data. Data is shared exclusively with necessary operational partners:

• Delivery Couriers: Correos España, SEUR, DHL Parcel, DPD (strictly to deliver parcels and provide tracking).
• Payment Processors: Certified payment gateways to authorize transactions securely.
• E-Commerce Platform: Shopify, hosting our secure store.

5. Data Retention & Security

We retain order records for the duration required by applicable statutory accounting and tax laws. All data transmitted through ArteMadera.es is encrypted via 256-bit Secure Sockets Layer (SSL).

6. Your Data Rights

Under EU GDPR, you have the right to access, rectify, or request the deletion of your personal data. To exercise these rights, please contact us at artemaderaes@outlook.com.